Privacy Notice

How we use the details you send us through this website, on WhatsApp or by phone. Last updated 12 November 2026.

Who we are

Firesafe Assessment Scotland Ltd (registered in Scotland, company no. SC892609; registered office 1002 Maryhill Road, Glasgow G20 9TG) is responsible for your details. You can write to us at 1002 Maryhill Road, Glasgow, G20 9TG, or email enquiries@firesafeassessment.co.uk.

What we collect

When you use the Quick Contact form we keep:
your name, email address and contact number;
your message;
the page you sent it from, and the date and time.

To stop the form being misused, we also keep a scrambled code made from your internet (IP) address, and the type of browser you used. The code cannot be turned back into your address. We delete both after 30 days.

Why we use it

To reply to your enquiry and, if you ask us to, to quote for and arrange your fire risk assessment or training. We do not use your details for marketing, and we do not sell them or pass them on, apart from to the services named below that run the website for us.

The law allows this because you have asked us to get in touch, and answering enquiries is a legitimate part of running our business.

WhatsApp messages

If you message us on WhatsApp on 07401 246641, your messages are first answered by our automated assistant, which uses Anthropic's Claude AI. It tells you so in its first reply. It answers questions about our services and prices, takes your enquiry, a message or a request for a call and passes it to Liam, and hands the conversation to Liam when you ask for him, when it is urgent or when it cannot help. Liam can read every conversation and reply himself. The assistant cannot book or confirm anything, or give a final price: Liam does that.

We keep: your WhatsApp number and the name on your WhatsApp profile; the messages you send and the replies we send; the details you give for an enquiry (such as your name, email address, the property and what you need); and whether you have asked us to stop messaging you. If you send a photo or file we note that you sent it, but we do not keep it.

Who handles it: Twilio connects our number to WhatsApp; WhatsApp (Meta) carries the messages under its own terms and privacy policy; Anthropic processes the conversation so the assistant can write its replies; Cloudflare stores it in our database. Liam is told about new enquiries and hand-overs by email and text message. Twilio, Meta, Anthropic and Cloudflare are US companies or have US parents, so your messages may be handled outside the UK, with the safeguards UK data protection law requires.

We keep each message for 24 months from the day it was sent, then it is deleted automatically, along with the conversation once it has no messages left.

To stop: send STOP and we will not send you anything more on WhatsApp (send START to undo it). To reach Liam directly instead of the assistant, ask the assistant for him, call him on 07594 998265 or email enquiries@firesafeassessment.co.uk.

Phone calls to 07401 246641

Calls to 07401 246641 are put through to Liam's mobile by our telephone provider, Twilio, and Liam is told your number before he answers. If he cannot answer you can leave a voicemail: it is recorded by Twilio and turned into text by Cloudflare so that Liam can read it and call you back, and he is sent a text message about missed calls and voicemails. We keep a record of each call (your number, the time and whether it was answered) for 12 months, voicemail recordings for 30 days and their text for 90 days.

Facebook (Meta) advert measurement, only if you accept

We advertise on Facebook. If you press Accept on the cookie banner, we use the Meta Pixel and Meta's Conversions API to see whether those adverts lead to enquiries. If you press Reject, or make no choice, nothing on this website is sent to Meta.

With your consent, Meta receives: the pages you visit here; when you send the Quick Contact form, the fact that you sent an enquiry, with your email address, phone number and our reference number for the enquiry in scrambled (hashed) form; your internet (IP) address and the type of browser you use; and Meta's own cookies (below). It does not receive your name or your message.

The recipient is Meta Platforms Ireland Limited, which may transfer the information to Meta Platforms, Inc. in the US and also uses it under its own privacy policy (facebook.com/privacy/policy). The law allows this because you consented. You can withdraw at any time: choose Cookie settings at the bottom of any page and press Reject.

Where it is kept

Your details are stored in a database run by Cloudflare, which hosts this website. (For WhatsApp messages and phone calls, see the sections above.) When you send the form we are told about it by an email sent through Cloudflare, and may be by a text message sent through Twilio. Cloudflare and Twilio are US companies, so your details may be handled outside the UK, with the safeguards UK data protection law requires. Our web developer can also see enquiries, only to keep the website working. If you accepted cookies, Meta receives the information described above.

How long we keep it

24 months from the day you sent it. After that it is deleted automatically, and we delete the copy in our email inbox on the same timescale. WhatsApp messages and call records are kept as described in their sections above.

Your rights

Under UK data protection law (the UK GDPR) you can ask us to:
give you a copy of the details we hold about you;
correct them;
delete them;
stop or limit how we use them;
send them to you or to another organisation in a format you can use.

Email enquiries@firesafeassessment.co.uk or write to us at the address above. We will reply within one month.

If you are unhappy with how we have handled your details, please tell us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Cookies

This website uses no analytics. It sets these cookies:
fs_consent (ours): remembers whether you pressed Accept or Reject on the cookie banner, so we do not ask on every page. Kept 13 months.
_fbp (Meta): identifies your browser to Meta for advert measurement. Only set after you press Accept. Kept about 3 months.
_fbc (Meta): records the Facebook advert you clicked to arrive here. Only set after you press Accept, and only if you came from an advert. Kept about 3 months.

To change your choice, use Cookie settings (also at the bottom of every page). Pressing Reject stops the Meta cookies being used and deletes them from your browser for this site.

If you open the "Where we are" map, Google Maps loads inside it and may set its own cookies, as described in Google's privacy policy.